At SamandBanatfood.ae, customer satisfaction is our priority. Below is our detailed refund and return policy for your reference.
1. Returns Eligibility
- You can request a return within 24 hours of receiving your order.
- Returned items must be:
- Unopened
- Unused
- In their original packaging
- We do not accept returns on perishable food items unless they are damaged or spoiled upon delivery.
2. Damaged or Incorrect Items
If you receive an incorrect or damaged item:
- Notify us within 12 hours via email at info@samandbanatfood.ae
- Provide order ID and clear photographs
- Our team will assess and approve eligible replacements or refunds
3. Refunds
Approved refunds will be:
- Credited to your original payment method
- Processed within 7–10 business days depending on your bank
4. Cancellation Policy
- Orders can only be cancelled before they are dispatched.
- After dispatch, cancellations are not accepted.
5. Shipping Charges
Shipping fees are non-refundable unless the return is due to an error on our part.
6. Contact
For return and refund requests, email: info@samandbanatfood.ae
